Mystery calls

The Mystery Calls program evaluates and monitors, by using telecommunication means, the client’s needs and the employee’s performance.

Mystery shoppers call, based on a pre-established scenario, the telephone numbers/operators in order to inform you about: the time taken for answering the call, the promptness in answering it, the operators’ kindness and knowledge of details related to promotions, products and services offered. The detailed report drawn up by a team of professionals shall provide you with information about the ways in which you may improve the quality of services delivered to your clients.